General conditions

GENERAL CONDITIONS

The following general conditions regulate the purchase of products offered through the web site www.espaiprotegitdelbrugent.cat, property of Sant Feliu de Pallarols and les Planes d'Hostoles city councils, and managed by Fundació Privada Emys, with NIF G17761685, registered office at ctra. Santa Coloma, 12 17421 Riudarenes and e-mail address ; from now on, the "COMPANY".

In this document we will refer to the "USER", who is the natural person who acquires the product offered through the web, and the "COMPANY", which is us.

The activities are purchased directly from THE COMPANY who acts as a direct seller, therefore the contract for the sale of the activities is made between THE USER and THE COMPANY.

THE USER must read and accept these General Conditions and the information on the activities he wishes to purchase before proceeding with his purchase. This acceptance will be made expressly by clicking on the box ''I have read and accept the General Conditions'' that will appear during the purchase process. By doing so, you confirm that you are of legal age and have the legal capacity to purchase the activities offered by THE COMPANY.

When the purchase is formalised, it will be understood that it has been perfected in its own right and from this moment on the prices and conditions will be of a contractual nature and may only be modified by express agreement between the contracting parties.

The COMPANY will file the electronic document in which the contract is formalized during one year and during this period the USER may obtain a copy of it.

1. USER OBLIGATIONS

The USER is obliged for all purposes to use the website and, if appropriate, to acquire the products offered by the COMPANY in accordance with the law and with the provisions of these general conditions.

The COMPANY reserves the right to remove from the website any comment or opinion of the USER that is contrary to the law, especially in cases where the fundamental rights and freedoms of individuals are violated.

2. PURCHASE PROCEDURE AND PAYMENT METHOD FOR ACTIVITIES

The USER will select on the website the activities they wish to purchase and the number of units, and if any, the optional complementary services of the activity. The USER must take into account that the activities are for a specific date, without the possibility of changes, cancellations, or withdrawal, as explained in point 3 of these General Conditions. The prices indicated on the screen are in euros and are the current prices, except for typographical errors, with an indication of whether or not applicable taxes are included.

The USER must fill in the form with his/her data in order to process the order, click on the "Continue" section to proceed with the purchase of the products and expressly accept these general conditions. On the following page, the USER will be shown a summary of the products he/she wishes to purchase, their price, all applicable taxes, shipping costs and the expected delivery time. Before clicking on the "Pay" section, the USER may make any changes he/she considers appropriate. Once the USER accesses the "Pay" section, he/she must enter the details of the credit card with which he/she is going to make the payment or the details of his/her PayPal account and accept the payment.

Within 24 hours of receiving the order, the COMPANY will send an e-mail to the USER'S e-mail address to acknowledge receipt of the order and confirm the purchase made. The contract will not be considered to be concluded until the COMPANY receives the payment of the price of the products.

If the USER wants an invoice, he may get it by asking the COMPANY by email.

The USER will be responsible for the veracity of the personal data provided to THE COMPANY, and in particular is responsible for ensuring that the credit or debit cards used are their property and have sufficient funds to cover the cost of the activities they wish to purchase. THE COMPANY reserves the right to cancel the sale in the event of non-payment, chargeback, card refusal or false data, or in the event that the card details cannot be verified. Likewise, THE USER must notify THE COMPANY via email of any undue or fraudulent charge to the card used for purchases on the website as soon as they become aware of it.

3. RIGHT OF WITHDRAWAL

Art. 103 section l) of Royal Legislative Decree 1/2007, of 16 November, which approves the consolidated text of the General Law for the Protection of Consumers and Users and other complementary laws, establishes as an exception to the right of withdrawal provided for in Art. 102 of the aforementioned law, ''the supply of accommodation services for purposes other than serving as housing, transport of goods, vehicle rental, food or services related to leisure activities, if the contracts provide for a specific date or period of execution.''

This website offers leisure services with a specific execution date, so the right of withdrawal is not applicable.

4. - CUSTOMER SERVICE

For any communication, incident or claim, the USER can send a notification to the COMPANY to its e-mail address.

5. SEVERABILITY

If any clause included in these general conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only that clause or the part of it that is null or ineffective, and the rest of the general conditions will subsist.

6. NOTIFICATIONS

Any notification or requirement that must be made by the parties in relation to the contracting of products or to these general conditions must be made in writing and will be understood to have been duly made if it has been sent to the e-mail address that the other party has indicated for this purpose.

7. APPLICABLE LAW AND COMPETENT JURISDICTION

These general conditions shall be governed and interpreted in accordance with the laws of Spain.

THE COMPANY reserves the right to make changes at any time to our website, as well as to these General Conditions. Changes to essential elements will not affect contracts already stipulated, unless THE USER has expressly accepted the modified conditions.

8. INFORMATION ON DISPUTE RESOLUTION

Online dispute resolution in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform, which is available at the following link:

The COMPANY reserves the right to make changes at any time to its website, as well as to these general conditions. The changes of essential elements will not affect the contracts already stipulated, unless the USER has expressly accepted the modified conditions.